Refunds, Returns & Cancellations Policy
As our candles are hand-crafted and made to order for you, returns / refunds are not permitted.
If you have an issue with your order, however, please contact us at: firstname.lastname@example.org with details and we'll be happy to help resolve it with you.
Additional non-returnable items include:
- Character Art Prints
- Gift Cards
Cancellations are accepted within 48 hours of placing an order - with the exception of art print orders. Art print orders cannot be modified once the order is placed due to on demand fulfillment processing.
To request an order cancellation, please email us at: email@example.com with your order number and we can assist you with next steps.