Frequently Asked Questions

Processing Time / How Long to Get my Order?

Because our candles are handmade and we have a number of orders on a daily basis, our processing time can take up to 5 business days, but we generally ship between 1-3 business days.  Once your order ships, an email will be sent with your tracking details.  If it's been longer than 5 days and you've not heard from us, please be sure to reach out for more details on your order.  You can reach out to us here.

Broken Items in Shipping

While our goal is to have zero damaged shipments, breakage does happen time to time due to the nature of glass items & shipping.  In the rare event that there's one or more items in your shipment that breaks, please note that your package has shipping insurance!

Please take a picture of your broken item inside the box with packaging.  And a second picture of the outside of the box including the shipping label.  Send us your pictures along with which of your items were damaged to support@flickerwix.com and we will send a replacement out right away. 

Frosting or Wet Spots/ Discoloration

During the fall and winter months - it is possible for some candles to develop a light flakey appearance. This is called "frosting" and is very common due to the natural characteristics of soy-based waxes.  This will not effect the burn performance or scent throw of your candle. We do not issue refunds for this, as it is a normal trait of soy candles.

 

 Incorrect Shipping Address

Please double check your addresses to make sure they are shown correctly -- especially if it's a gift order. We cannot be held responsible if an incorrect shipping address was provided.

If you happen to catch that the incorrect address before the package is shipped out, please contact us at Support@flickerwix.com for a correction as soon as possible.  

 

How are Items Shipped?

All items are shipped USPS 1-3 day Priority mail. They have the most favorable costs to ship candles and bathhouse items as they are so heavy.  USPS offers a great flat-rate box that saves quite a lot on shipping costs, which is a savings that's passed along to the customer.